Shipping Policy
Shipping Policy
Thank you for shopping at The Journey Tree. We want to make sure your order reaches you smoothly. Please read our shipping policy carefully before placing your order.
Processing time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Domestic shipping (India)
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | ₹99 |
| Express Shipping | 2–4 business days | ₹249 |
| Free Shipping | 5–8 business days | Free on orders above ₹2,999 |
International shipping
We ship to 28+ countries worldwide. International orders typically take 10–20 business days depending on your location and customs processing.
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| International Standard | 10–20 business days | ₹999 |
| International Express | 7–12 business days | ₹1,499 |
Important notes
- Delivery estimates are from the date of dispatch, not the date of order.
- International orders may be subject to customs duties and taxes levied by the destination country. These charges are the responsibility of the recipient.
- We are not responsible for delays caused by customs clearance, courier issues, or events beyond our control.
- Once dispatched, you will receive a tracking number via email.
Lost or delayed orders
If your order has not arrived within the estimated timeframe, please contact us at journeytree92@gmail.com and we will investigate with the courier on your behalf.
Contact
For shipping queries, email us at journeytree92@gmail.com. We respond within 24 hours. Last updated: June 2026.