Return & Refund Policy
We want customers to understand our return process before purchase. The Journey Tree offers a 15-day return window for eligible physical products.
Return window
You may request a return within 15 days after receiving your item. To be eligible, the item must be unused, in the same condition that you received it, with tags where applicable, and in its original packaging. Proof of purchase is required.
How to request a return
- Email journeytree92@gmail.com with your order number and return reason.
- We will reply with return instructions and, if accepted, a return address.
- Items sent back without first requesting a return may not be accepted.
Damaged, defective, or wrong items
Please inspect your order on arrival. If the item is defective, damaged, or incorrect, email us as soon as possible with photos and your order number. If the issue was caused by us or the carrier, we will arrange a replacement or refund where appropriate.
Digital products
Digital downloads and digital guides are generally non-returnable once delivered or accessed, unless required by law or unless there is a technical delivery issue we cannot resolve.
Non-returnable items
- Used items or items missing original packaging
- Custom or personalized items
- Hygiene or personal-care items where applicable
- Gift cards
- Items damaged after delivery
- Returns requested after the return window
International returns
For international orders, the customer is responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping fees, import duties, taxes, and customs charges are not refundable unless required by local law.
EU and UK customers
EU and UK customers receive the legally required cooling-off rights for eligible online purchases. These legal rights do not limit any other rights available under local law.
Refunds
Once approved, refunds are issued to the original payment method. We aim to process approved refunds within 10 business days. Your bank or payment provider may take additional time to post the refund.
Questions
Email journeytree92@gmail.com, call +39 351 5458846, or message us on WhatsApp. Last updated: July 2026.