Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Most orders are dispatched within 1–2 business days. Standard delivery takes 5–7 business days across India. Metro cities typically receive orders in 3–5 days.
Do you offer free shipping?
Yes! We offer free shipping on all orders over ₹2,999. Orders below that amount attract a flat ₹99 shipping fee.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link to track your package in real time.
Do you ship internationally?
Yes! We ship to 28+ countries worldwide. International orders typically take 10–20 business days depending on your location. See our Shipping Policy for full details and rates.
Returns & Refunds
What is your return policy?
We offer a 30-day return window on all products. Items must be unused, in original packaging, and in the same condition you received them.
How do I initiate a return?
Email us at journeytree92@gmail.com with your order number, the item(s) you want to return, and the reason. We'll guide you through the process.
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
Products
Are your products genuine and safe to use?
Absolutely. Every product is carefully vetted for quality, safety, and durability before it's added to our store.
What is an RFID-blocking wallet?
An RFID-blocking wallet contains a special shielding material that prevents digital pickpockets from scanning your credit and debit cards wirelessly. It's essential protection for travellers passing through crowded airports, metro stations, and tourist spots.
Will the universal travel adapter work in my destination country?
Our 200W Universal Travel Adapter supports outlets in over 150 countries including the US, UK, EU, Australia, and Asia. It's the only adapter you'll ever need.
Is the AI translator device accurate?
Yes — it translates over 40 languages in under 0.5 seconds with high accuracy. It works best with clear speech in moderate ambient noise.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Maestro, RuPay, American Express), PayPal, and UPI.
Is my payment information secure?
Yes. Our store uses 256-bit SSL encryption, and all payments are processed through Shopify's PCI-compliant secure checkout. We never store your card details.
Contact
How do I contact customer support?
Email us at journeytree92@gmail.com. We aim to respond within 24 hours on business days.
Do you have a physical store?
We are an online-only store at this time. This allows us to keep prices competitive and ship directly to your door.