Frequently Asked Questions
Orders & Shipping
Do you ship internationally?
Yes, we ship from India to eligible international destinations shown at checkout. Availability can vary by product, address, courier coverage, and customs restrictions.
How long does delivery take?
India orders typically arrive within 3-7 business days after dispatch. International orders typically arrive within 10-20 business days after dispatch. Customs processing and local carrier delays can add time.
How much does shipping cost?
Shipping cost is calculated at checkout before payment. The checkout page shows available shipping methods and the final order total.
Will I pay customs duties or taxes?
Possibly. Unless duties and taxes are clearly collected at checkout, your local customs office or carrier may collect import duties, VAT, GST, brokerage fees, or customs fees before delivery.
How can I track my order?
When your order ships, we email tracking details where available.
Products
Are your products official government, airline, or embassy products?
No. The Journey Tree is an independent store. We are not affiliated with any government agency, airline, embassy, airport authority, or travel authorization authority unless explicitly stated in writing.
Are digital travel guides official visa or immigration advice?
No. Digital guides are informational resources only. Travellers must confirm official requirements with the relevant government, embassy, airline, or travel authority before travel.
Will the universal adapter work in my country?
Product compatibility varies by destination and device. Always check plug type, voltage, wattage, and device requirements before use.
Returns & Refunds
What is your return policy?
Eligible physical products may be returned within 15 days after delivery if unused, in original packaging, and accepted under our Return & Refund Policy.
Can digital products be returned?
Digital downloads and guides are generally non-returnable once delivered or accessed, unless required by law or unless there is a technical delivery issue we cannot resolve.
Payments & Security
What currency do you charge in?
Our store currently displays checkout pricing in Indian Rupees (INR) unless Shopify checkout shows another supported currency. Your bank or card provider may convert the charge into your local currency.
Is my payment information secure?
Yes. Payments are handled through secure payment providers and Shopify's protected checkout. We do not store full card details.
Contact
How do I contact support?
Email journeytree92@gmail.com, call +39 351 5458846, or message us on WhatsApp. We aim to respond within 24 business hours, Monday to Saturday.
Last updated: July 2026.